Help contacting us
How can I change my contact details?
It is essential we have the right information for you and your business.
To change any of your details, please email our Customer Service Team at customerservice@nextgearcapital.co.uk.
Who do I contact in relation to my VAS audit?
If you have any questions or queries relating to your VAS audits, please use the contact details below:
Audit or technology assistance
VAS Customer Support via dealerhelpdesk@vehicleassetsolutions.eu or call their helpline on 01689 879498.
Audit Results or status
Please contact the NextGear Capital Audit Team via email riskandaudit@nextgearcapital.co.uk or call 01244 566845.
What is a QR code and how do I use it?
A QR code, or Quick Response code is a series of small squares used to store and transmit data, used by scanning with a mobile or tablet device to take you via a shortcut to a webpage.
NextGear Capital uses QR codes to provide a shortcut to aquire more or specific information about our products and services. Scanning a QR code (like the one pictured) can be a quicker way to link to the web page you want, or specific information, rather than keying in the URL for the website and then clicking through the pages.
To use QR codes you need a smartphone or tablet with a camera. Many devices come with QR code readers already installed, but if you don't have one you can visit your app store and download a reader free of charge.
With the application open, hold the device over the QR code as if you were taking a photograph. The application will focus on the code, store and process the information and then allow you to open up the relevant webpage directly.
Please make sure you only use QR codes from trustworthy sources and if you have any questions, please contact our Customer Service Team on 0818 000 092.
Complaints
As a NextGear Capital customer we want to ensure we provide products and services of the highest standard. If you’d like to tell us about something that’s gone well or not so well, please provide details and we’ll be happy to listen. Your feedback is very important to us and allows NextGear Capital to improve services for all customers.
There are a number of ways to provide feedback:
1. Your local Account Manager
Contact your local Account Manager and let them know of any feedback you have. Their number can be found by logging in to your account and viewing your dashboard.
2. Contact our Customer Service Team
Email: feedback@nextgearcapital.co.uk
Call: 0818 000 092
Post:
NextGear Capital UK Ltd,
NextGear House, Kingsfield Court,
Chester Business Park,
Chester
CH4 9RE
3. Contact the FLA
If after contacting us you feel we still haven’t resolved your complaint satisfactorily you can refer your complaint to the FLA.
Call: 0207 836 6511
Post:
Finance & Leasing Association,
Imperial House,
15-19 Kingsway,
London
WC2 6UN
How do I find details of my Account Manager?
If you already have a NextGear Capital Stocking Plan, just log on to the website and you'll see contact details of your Account Manager on your personal dashboard page.
If you don't yet have a Stocking Plan or you're not sure who your Account Manager is, just call our Customer Service Team on 0353 818 000 092 or email us and we’ll arrange for the Account Manager for your area to get in touch.