Last week our Customer Service week celebrations saw daily huddles, inter-team engagement, thought-provoking discussions around our daily themes as well as a huge buzz around the office and field team!
We kicked the week off with our very own NextGear Capital bake-off on Monday where Lucy Brown was presented with her winning bake off spoon and apron by customer David Bilsborough from Cheshire Cars.
It’s vital that our teams understand our customers in order to provide excellent customer service, so with this in mind members of our team went out with a local Account Manager to meet dealers. It was brilliant to receive excellent feedback on our knowledge, friendliness, how we make time for customers and our professionalism.
On the theme of employee engagement, everyone contributed to our ‘stop, start and continue’ session where team members were encouraged to write down one thing that as a company we should look at stopping, starting and would love to continue. The points gathered are now being considered by our senior management team as part of their dedication to continually improving employee engagement!
Customer Service Recognition awards were given to…
Internal award – Katie Davis
Customer Service team award – Ashleigh Roberts
Field team member award – Dan Millward
With all three team members, they put their customers both internal and external at the forefront of everything they do.
An added highlight to the week was hearing that we’d won the “Best Newcomer” award at the Credit Excellence awards on Tuesday evening! It’s been fantastic to reflect on what collectively we have achieved in such a short space of time and look towards how was can continue striving to excellence in customer service to ensure we’re making ‘Dealer Stocking. Simplified’ for our customers.
